Frequently Asked Questions
Orders
How do I place an order?
Browse our products, add your preferred items to the cart, proceed to checkout, enter your shipping details, choose your payment method, and place your order.
Can I cancel my order?
Yes. Orders can usually be cancelled before they are packed or shipped. Please contact our support team as soon as possible.
Can I modify my order after placing it?
If your order has not yet been processed, we’ll do our best to help you update it.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 3–7 business days depending on your location.
Do you offer free shipping?
Yes. Free shipping is available on eligible orders above the minimum purchase amount displayed on our website.
Do you deliver across India?
Yes. We deliver to most serviceable PIN codes across India.
Payments
Which payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking.
Is Cash on Delivery available?
No, Cash on Delivery is not available currently.
Products & Authenticity
Are your products genuine?
Yes. We source products directly from authorized manufacturers and distributors to ensure authenticity.
Do I need a prescription?
Many Ayurvedic and Unani products do not require a prescription. However, we recommend consulting a qualified healthcare professional before using any medicine.
Can Ayurvedic medicines be taken with allopathic medicines?
Please consult your doctor or qualified healthcare professional before combining different systems of medicine.
Returns & Refunds
Can I return medicines?
Returns are accepted only if you receive a damaged, defective, or incorrect product, in accordance with our Return Policy.
How are refunds processed?
Approved refunds are issued to the original payment method within the applicable processing time.
Wholesale Orders
Do you accept bulk orders?
Yes. We supply Ayurvedic and Unani medicines in bulk to pharmacies, retailers, clinics, hospitals, and distributors.
How can I get wholesale pricing?
Please contact our sales team with your requirements for wholesale pricing and assistance.
Customer Support
How can I contact HerbAdda?
You can contact us via our Contact Us page, email, phone, or WhatsApp during business hours.
How can I track my order?
Visit our Order Tracking page and enter your order details to check the latest delivery status.