Cancellation Policy
Standard Cancellation: Cancellations will be considered only if the request is made on the same day or next day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Late Cancellation: Cancellations made after next day of placing the order will incur a 100% cancellation fee.
Return Policy
Returns are only accepted if the item is damaged, defective, or not the product that was originally ordered. The eligible return replacement/exchange is processed in 3-4 business days, and the replacement will be delivered within 4-7 business days. In order to return the item, please contact with our customer service team using the information provided at the bottom of this page.
Refund Policy
Eligibility: To be eligible for a refund, cancellations must meet the conditions outlined in our cancellation policy. The eligible refund will process in 3-4 business days, and the amount will be credited to the original payment method or source within 5-7 business days.
Non-Refundable: Certain fees (e.g., shipping, service, or administrative) are non-refundable.
How to cancel
Online: You can cancel your order by logging into your account on Herb Adda and following the cancellation instructions.
Contact Us: You can also contact our customer service team using the information provided at the bottom of this page to request a cancellation.
Return Process
Once your cancellation request is processed, we will initiate the refund based on the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account depending on your bank or payment provider’s processing time.
Exceptions
We reserve the right to adjust this policy for special circumstances or events.
Contact Us
Email: contact@herbadda.com
Phone: 8800625975
We are here to assist you and ensure a smooth experience with Herb Adda!. Thank you for choosing herb adda in the journey of your well being.